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Support and Managed Device Services

Firecrest Systems offers the complete IT cover for your business with our Managed Device Service (MDS). We keep your computers and mobile devices running efficiently.

And we do help in other ways - offering remote support, allowing us to log in and fix problems directly on your computer.

We also offer advice and expertise so if you need IT support on small or large IT issues, please get in touch.

Managed Device Service

MDS ensures your devices are up to date, secure with suitable protection and includes periodic device maintenance. We offer our MDS at four levels to suit your needs.

MDS BronzeMDS SilverMDS GoldMDS Platinum

Bronze - Entry Level Service

Aimed at POS systems MDS Bronze includes:

  • Keeping your anti-virus & security up to date
  • Installing our diagnostic software which will let us know of any issues that many need addressing before they become critical
  • Providing any technical support you may require
  • Installing our remote software which will allow us to access your devices without having to come out to your business

See how Bronze compares with our other MDS services


Silver - User Devices (i.e. your laptop or workstation)

What you get with MDS Silver is Anti-Virus and Security taken care of, full device maintenance, technical support and email archiving.

We install our nifty software that tells us how your device is performing and lets us know if there are any issues that need attention. We also configure your device and software to suit your needs. If you purchase software at a later point, we’ll install that for you too. And if your device at some point has any issues, we’ll sort them for you – many things we can fix by remoting in to your device (with your permission of course), and if that doesn’t work, we’ll come to you. No hourly charge, no call out fee. You just pay the MDS monthly cost. The only thing it doesn’t cover is hardware replacement - for instance if a hard drive fails you would need to cover the cost of the replacement hard drive, but we would fit the replacement as part of the MDS.

See how Silver compares with our other MDS services


Gold - Business Level Support

With MDS Gold we provide Anti-Virus and Security, full device maintenance, technical support, email and document archiving and up to 1TB Data Backup per user.

We install our diagnostic software that reports automatically to us if the device is having any issues, so that we can address them, often remotely (with your permission) before they become critical. If we can’t fix things remotely we’ll come to you. We don’t charge for the callout or our time. We consider it part of the MDS service. Think of it as insurance for your devices – the only thing it doesn’t cover is hardware replacement - for instance if a hard drive fails you would need to cover the cost of the replacement hard drive, but we would fit the replacement as part of the MDS.

Your critical data will be safely backed up to the cloud, so even in a worst case scenario, you’re able to keep things running with minimal disruption to your business.

    See how Gold compares with our other MDS services


    Platinum - Top Tier Support Service

    With MDS Platinum we take everything included in the Gold Package and integrate Microsoft Office 365 Premium to maximize your productivity.

    We provide Anti-Virus and Security, full device maintenance, technical support, email and document archiving and up to 1TB Data Backup per user.

    We install our diagnostic software that reports automatically to us if the device is having any issues, so that we can address them, often remotely (with your permission) before they become critical. If we can’t fix things remotely we’ll come to you. We don’t charge for the callout or our time. We consider it part of the MDS service. Think of it as insurance for your devices – the only thing it doesn’t cover is hardware replacement - for instance if a hard drive fails you would need to cover the cost of the replacement hard drive, but we would fit the replacement as part of the MDS.

    See how Platinum compares with our other MDS services


    See How They Compare

      MDS Bronze MDS Silver MDS Gold MDS Platinum
    Anti Virus    
    Technical Support and updates    
    Device Monitoring    
    Email  
    Email Archiving  
    1Tb Cloud Backup    
    Office 365 Premium      
    Word      
    Excel      
    PowerPoint      
    OneNote      
    Skype for Business      
    Publisher      
    Outlook      
    Additional Mobile Devices   $5 $5 $5
    Additional Computers
    (same user)
      $20 $20 $20

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